Fraudulent Warranty Renewal Notices

February 24th, 2016 by

We appreciate your business and want to make sure that we deliver an outstanding experience when you visit us. That’s why we want to make you aware of a problem that has hit epidemic proportions. There are many companies sending emails, direct mail and making calls to customers in regards to their warranty getting ready to expire. We want you to know:

  • We do NOT share our customer list with other companies to market to you independently.
  • Most of these companies are offering contracts that are very expensive and provide very little real coverage. Most do not pay retail parts and labor for repairs, and many have very low maximum limits of liability that won’t even cover major repairs.
  • We will try to contact you directly to notify you when your factory or extended coverage is about to expire. We will send any correspondence cleary marked with our logo and signage, or when our Customer Care Representative Amanda Qualls contacts you directly.

If you ever have a question about whether the person on the phone is an authorized Lubbers Cars employee, please ask them to transfer you to someone you know at the dealership, or to our receptionist. If they cannot do that, they are not our people.

We want to make sure that you are informed to take the best possible care of your investment, so we ask to to be aware of this fraudulent activity. If you have any questions concerning suspicious warranty communication, feel free to contact us at (316) 542-7121.

Posted in Fraud